Returns & Refunds Policy
We want every D'Arcia purchase to meet the standard you expect from us.
Change of Mind
If you change your mind, please contact us within 14 days of receiving your order to request a return. Eligible items should then be returned within the applicable return period. Under UK distance-selling rules, customers generally have a 14-day cancellation period for online purchases.
To qualify for a standard change-of-mind return, the product should be returned unused, in its original condition, and with its original packaging intact.
⚠️ [PENDING LEGAL REVIEW] For fragrance products specifically, additional restrictions may apply once protective packaging or seals have been opened, where legally permitted. This clause should be confirmed with a legal professional before publishing, rather than stating that all opened fragrance products automatically lose their right to cancellation.
Damaged or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the external packaging, where relevant
We will assess the issue and arrange an appropriate replacement, refund or resolution.
Refunds
Once an eligible return has been received and approved, your refund will be issued to the original payment method. Refund timing follows applicable UK requirements for cancellations and returns — please allow a reasonable processing period after we receive your return.
